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305 Brighton Rd, Coulsdon CR5 3EA, UK – 020 3199 1167
Went for an enquiry and a test drive. Professional and thorough customer services. Relatively accessible via public transport. Would recommend
Just took the delivery of our new car and would like to thank Lewis Triplow for the amazing customer service and help that he has provided throughout the process. Very impressed by his professionalism and patience. Lewis was always available on phone and email to answer our multiple request for information and went out of the way to help us with last minute request for test drive and quicker turn around time for vehicle delivery. Your personalised videos were very helpful and much appreciated. Thank you for being fabulous.
Brighton Rd, Coulsdon CR5 3EA, UK – 01737 306200
Harwoods Jaguar Land Rover Basingstoke is a shining example of customer service at its very best. We bought our Range Rover from Harwoods and wouldn't dream of taking it anywhere else for service and repairs. The repair team is talented and trustworthy, always willing to explain repairs and pricing. The booking team is flexible and does their best to work around your schedule. The main reason we have been Harwoods customers for ten years now, though, is Service Manager Malcolm Gladwin. The world would be a much easier place to get on in if every company had someone as polite, helpful, and on top of things as Malcolm. We would give more stars than five if we could.
I would just like to say a huge thank you to James and his team on the service division for phenomenal service . They always go the extra mile and you can see quality customer service at its best . 5 stars is not adequate if available I would give them 10 out of 10 . Thank you James once again .
Gateway Business Centre, Gateway Business Park, Pipers Rd, Coulsdon CR5 2AR, UK – 020 8603 0100
I have had several dealings with Motorline Coulsdon, from initially buying my car to having service and repairs carried out and I cannot fault them. Their sales were polite and incredibly knowledgable without being at all pushy and my husband and I love our Tiguan! I recently had a very unpleasant experience with another garage following an accident in my car and the garage that was due to repair my vehicle actually caused further damage. I sent it to motorline coulsdon to have the issues looked at and was lucky enough to be assigned Kirsty Jones as my service advisor. Kirsty worked tirelessly in her efforts to get my car sorted, even dealing directly with my insurance company and the repair garage to sort the payment. Her customer service was second to none and she kept me updated every step of the way, she was an absolute pleasure to deal with and I knew my car was in the best place possible for the issues to be sorted! Also would like to mention the head technician Mike, although usually based out back working with the cars, he took the time on several occasions to talk me though the issues with my vehicle and did his best to advise me both in person and on the phone. 5* all the way and would highly recommend.
My car went in for a service last week and received excellent service, didn't wait at all, after having a complimentary wash i realised there was a stain on the bonnet. I emailed in and they said to pop in and they would look at it. Kelly Wooding was very helpful, after they looked at it she said it wasn't anything to do with them, but they would see if there polishing team could get it out. I waited 5 mins at the most, she came back and said all done, it has come out. They did such a great job, even though it wasn't there fault. I would VW Coulsdon, and a special shout out to Kelly Wooding, you were so helpful, thank you.
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